About
Quality Policy
The commitments our clinical laboratory and clinical research services are run against.
Document KBJ/DIR/002 Ver.00
In providing high-quality services that comply with regulatory requirements, standards, customer needs and expectations, INCREASE is committed to:
Comply with applicable regulations and best practice standards, both nationally and internationally. This includes, but not limited to, the Accreditation Standards for Medical Laboratories, Good Clinical Laboratory Practice (GCLP), Good Clinical Practice (GCP), Good Laboratory Practice (GLP), ISO 9001, ISO 15189, ISO/IEC 17025, College of American Pathologists (CAP), and ISO/IEC 27001;
Provide a framework and the necessary resources to implement an effective quality management system that ensures compliance, efficiency, and alignment with the company's strategic objectives;
Promote continuous improvement of service quality through regular monitoring and evaluation, as well as the implementation of corrective and preventive actions to consistently meet client and patient/subject needs and requirements optimally; and
Uphold the well-being, safety, and rights of patients/subjects by:
Establishing a risk-based quality management system to ensure that risks to patient/subject safety and data integrity are effectively managed;
Providing relevant and accurate information regarding services, procedures, guarantees, and any adverse events along with preventive measures when necessary;
Offering accessible channels for the submission of complaints and feedback;
Ensuring the integrity and security of personal data managed within the organization or by partners;
Respecting the rights of patients/subjects without discrimination;
Obtaining informed consent when required; and
Ensuring that all patients/subjects, including their biological samples and personal information, are treated with the utmost care and respect, in accordance with applicable regulations.